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Managed collaboration tooling

Mattermost your team can trust for regulated work

Assistance operates single-tenant Mattermost for engineering, support, and operations teams that need self-hosted chat, scoped hosting boundaries, identity integration, backups, upgrades, and clear operational ownership.

Single-tenant. Customer-cloud, agreed region, or dedicated infrastructure. SSO/LDAP. Backups and monitoring. Scoped evidence support.

Single-tenant chat
Documented hosting boundary
SSO/LDAP
Backups and upgrades
Request Mattermost assessmentView pricing

Single-tenant team chat

Your messages, files, channels, integrations, and audit data run in a dedicated Mattermost environment instead of a shared collaboration cloud.

Documented hosting boundary

Host in an agreed region, your cloud account, or dedicated infrastructure with documented data location, backups, and operational boundaries.

Operations included

We handle deployment, upgrades, monitoring, backups, restore testing, SSO/LDAP setup, and incident response for the Mattermost platform.

Features

Key Features

Everything you need for enterprise-grade container management.

Collaboration platform

  • Single-tenant Mattermost deployment
  • Custom domain and TLS
  • Teams, channels, files, and search
  • Webhooks, bot accounts, and selected plugins
  • Migration planning where scoped

Identity and access

  • SAML/OIDC SSO setup
  • LDAP or Active Directory integration
  • Admin role hardening
  • Group mapping guidance
  • User lifecycle support boundaries

Operations

  • Monitoring and alerting
  • Planned Mattermost upgrades
  • Backup and restore runbooks
  • Capacity and storage review
  • Severity-based platform support

Hosting boundary

  • Agreed-region deployment options
  • Customer-cloud deployment support
  • Documented data boundaries
  • Retention approach implementation
  • Operational evidence where scoped

Service playbook

From problem to operating evidence

Main content is structured like a case study: context first, scoped work next, then the operating changes and evidence a team can use after handoff.

Service briefBest-fit use casesWhat Assistance operatesDeployment optionsIncluded scope

Managed Mattermost is for teams that need reliable internal communication without putting sensitive engineering, support, customer, or incident data into a shared collaboration SaaS. Assistance provisions and operates Mattermost as a dedicated service with clear ownership, identity integration, backup and restore procedures, monitoring, and upgrade planning.

It is a practical fit when Slack, Microsoft Teams, or Mattermost Cloud create tenancy, hosting-boundary, compliance-evidence, or procurement concerns — but your team still needs modern chat, channels, webhooks, integrations, mobile access, and searchable operational history.

Case-study lens

Scoped

Problem, responsibility, and handoff boundaries before implementation.

Evidence

Dashboards, runbooks, reviews, and operating records over borrowed logos.

Outcomes

Conservative summaries focused on observable operational improvement.

EvidenceSection 01

Best-fit use cases

Runbooks, dashboards, reviews, and handoff material make the work auditable.

Use caseWhy managed Mattermost fits
Regulated team communicationKeep chat, files, incident channels, and audit data in an agreed region or customer-controlled environment
Engineering and DevOps collaborationConnect alerts, deployments, CI/CD events, and runbooks to channels without relying on a third-party chat cloud
Customer support and operations roomsRun private support, escalation, and war-room workflows with retention and access controls scoped to your policy
Slack or Teams alternativeReplace broad collaboration SaaS where licensing, data location, or tenant isolation is a blocker
Self-hosted platform portfolioPair Mattermost with GitLab, Bitwarden, Artifactory, DNS, certificates, and observability under one operating model
Operating modelSection 02

What Assistance operates

Responsibilities, response paths, and technical changes are made explicit before work starts.

AreaIncluded managed service responsibility
ProvisioningMattermost deployment, endpoint naming, TLS, secure baseline configuration, and production-ready hosting design
IdentitySSO, SAML/OIDC, LDAP/Active Directory integration, group mapping guidance, and admin access model
DataDatabase, file storage, backup policy, restore runbooks, retention approach, and region placement where scoped
OperationsHealth checks, monitoring, alerting, upgrade planning, patching, capacity review, and incident triage
SecurityNetwork access controls, TLS, admin roles, audit-log enablement where supported, and credential rotation support
IntegrationsIncoming/outgoing webhooks, bot accounts, alert routing, CI/CD notifications, and selected plugin support
SupportSeverity-based support for platform incidents, maintenance windows, and escalation for covered production use

Assistance operates the Mattermost platform. Your organization owns channel policy, acceptable-use rules, data classification, user approvals, legal retention requirements, and how teams communicate during incidents.

OutcomeSection 03

Deployment options

Expected changes are framed as practical operating improvements, not unsupported guarantees.

OptionWhen to use it
Assistance-operated dedicated infrastructureTeams that want a managed, single-tenant Mattermost instance with predictable operations and a documented hosting boundary
Customer cloud accountOrganizations that need chat data to stay inside an existing AWS, Azure, GCP, Oracle Cloud, or private-cloud boundary
Dedicated bare metalSensitive or high-volume collaboration workloads that require stronger isolation and flat-rate economics
Migration engagementMove from Mattermost Cloud, Slack, Microsoft Teams, or an unmanaged self-hosted Mattermost installation
ScopeSection 04

Included scope

The work is broken into visible capabilities, acceptance points, and handoff artifacts.

Scope boundary

Platform setup

  • Mattermost environment design and deployment
  • TLS certificate and custom domain configuration, such as chat.yourcompany.com
  • Database and file storage setup sized for users, message volume, and retention expectations
  • Admin roles, initial teams/channels, and secure baseline configuration

Scope boundary

Identity and access

  • SAML/OIDC SSO with Entra ID, Okta, Google Workspace, Keycloak, or another supported identity provider
  • LDAP or Active Directory integration where required
  • Admin access model and group-mapping guidance
  • User lifecycle support scoped around your identity source of truth

Scope boundary

Backups and recovery

  • Automated backups for Mattermost data, database, and configuration
  • Backup retention aligned to your recovery and compliance requirements
  • Restore runbooks and periodic restore validation where included in the support tier
  • Backup storage in an agreed region, infrastructure, or account boundary

Scope boundary

Monitoring and operations

  • Service health monitoring and alerting
  • Upgrade planning for Mattermost releases, security patches, plugins, and dependencies
  • Capacity review for users, storage, database growth, and search behavior
  • Incident triage for the Mattermost platform and supporting infrastructure
Operating modelSection 05

Security and compliance posture

The section clarifies how production responsibilities change once the service is in place.

Managed Mattermost is often selected because collaboration data is sensitive: production incident notes, customer escalations, credentials that should not be posted, business decisions, support files, and internal engineering context.

Assistance helps reduce that risk with:

  • Single-tenant infrastructure and documented hosting location
  • Agreed-region, dedicated-infrastructure, or customer-account deployment options
  • TLS, network restrictions, and least-privilege admin access
  • SSO/LDAP integration so user lifecycle remains tied to your identity provider
  • Backup, restore, and retention controls scoped before go-live
  • Operational evidence such as monitoring, upgrade, backup, and incident records where required

Compliance evidence depends on the selected deployment model, Mattermost edition, support tier, identity provider, and your internal data-retention policy. We confirm those boundaries during assessment before promising audit language.

OutcomeSection 06

Mattermost licensing

Expected changes are framed as practical operating improvements, not unsupported guarantees.

Mattermost is licensed separately from Assistance operations. We can run open-source Mattermost where it fits, or help plan a licensed Mattermost Professional or Enterprise deployment when you need advanced permissions, compliance, data retention, SSO controls, or support features.

During assessment we clarify:

  • User count and expected growth
  • Required edition and license ownership
  • SSO, LDAP, compliance, and audit requirements
  • Plugin and integration requirements
  • Data retention, export, and legal hold expectations
  • Support expectations for production incidents
EvidenceSection 07

Ownership boundary

Runbooks, dashboards, reviews, and handoff material make the work auditable.

ResponsibilityAssistance ownsCustomer owns
Mattermost platformRuntime, deployment, TLS, monitoring, upgrades, backups, restore process, and platform incidentsWorkspace policy, channel structure, moderation, retention policy, and user approvals
Identity integrationSSO/LDAP configuration, group-mapping implementation support, and admin access hardeningIdentity provider configuration, source-of-truth groups, joiner/mover/leaver approvals, and access reviews
Messages and filesStorage configuration, backup process, and availability of the agreed platform boundaryContent, data classification, legal retention decisions, exports, and business communication rules
IntegrationsWebhook/plugin enablement, bot account patterns, and operational monitoring where scopedThird-party systems, alert routing decisions, bot behavior, and application-side integration logic
IncidentsPlatform triage, infrastructure remediation, status updates, and post-incident notesBusiness impact decisions, internal communication ownership, and customer-facing incident messaging
Next stepSection 08

Related products

Decision points and common questions are made explicit so follow-up work is scoped cleanly.

  • Managed Git Server — operated GitLab, Gerrit, Gitea, or Forgejo platforms for source, review, CI/CD integration, permissions, backups, and upgrades
  • Managed Bitwarden — Self-hosted password management with SSO, SCIM, audit controls, and scoped hosting boundaries
  • Managed Prometheus — Metrics and alerting that can route operational signals into Mattermost channels
  • Certificate Management — TLS issuance, renewal, and certificate hygiene for self-hosted collaboration tooling
Next stepSection 09

Getting started

Decision points and common questions are made explicit so follow-up work is scoped cleanly.

Request a Mattermost assessment. We will map user count, identity provider, hosting boundary, retention, integrations, migration needs, backup requirements, and support expectations before proposing the managed service design. Request Mattermost assessment →

Next stepSection 10

Frequently asked questions

Decision points and common questions are made explicit so follow-up work is scoped cleanly.

Can you migrate us from Slack, Teams, Mattermost Cloud, or unmanaged Mattermost? Yes, when the migration is scoped around export availability, channel mapping, users, files, downtime tolerance, legal requirements, and acceptance testing.

Can Mattermost run in our cloud account? Yes. Customer-account deployment is often the right choice when collaboration data must stay inside an existing cloud, network, or compliance boundary.

Do you support SSO and LDAP? Yes. We support SAML/OIDC SSO and LDAP/Active Directory integration where the selected Mattermost edition and identity provider support the required flow.

Is this a full Slack or Teams replacement? It can be for chat-centric workflows, especially engineering and operations teams. Broader collaboration features, telephony, office-suite integration, and legal retention needs should be assessed before migration.

Who owns message retention and legal policy? Your organization owns retention, legal hold, acceptable use, and data classification decisions. Assistance implements the agreed technical controls where Mattermost and the selected deployment support them.

How it works

1

Assess

We map users, identity provider, hosting boundary, retention, integrations, migration needs, and support expectations.

2

Design

Define hosting model, Mattermost edition, SSO/LDAP, backup policy, storage, monitoring, and access boundaries.

3

Deploy

Provision Mattermost with custom domain, TLS, secure baseline settings, identity integration, and initial operational runbooks.

4

Operate

Monitor health, manage backups, plan upgrades, review capacity, support integrations, and respond to platform incidents.

Ready to get started?

Book a quote review or talk to an engineer.

Get pricing

How we compare

FeatureDIY / In-HouseUsEnterprise Vendor
Documented hosting boundaryPossible, you own itIncluded where scopedVendor-dependent
Single-tenant chatusually no
SSO / LDAPManual setupIncluded where scopedPlan-dependent
Backups and restore runbooksYour teamIncludedVendor-managed
Operational overheadHighLowLow
Compliance evidenceYour responsibilityOperational evidence supportVendor-dependent
Custom domain
Mattermost edition controllimited

Pricing

Flexible scopes available. if you need custom terms or bundled service pricing.

Team

€450€/month

Single-tenant Mattermost for small teams that need scoped hosting with managed operations.

  • Up to 50 users
  • Single-tenant scoped hosting
  • Custom domain and TLS
  • Daily backups, 14-day retention
  • Monitoring and planned upgrades
  • SSO/LDAP setup
  • Advanced compliance support
Most popular

Business

€900€/month

Managed Mattermost for growing teams with identity integration, stronger retention, and support needs.

  • Up to 250 users
  • Single-tenant agreed-region or customer-cloud deployment
  • Custom domain and TLS
  • Daily backups, 30-day retention
  • Monitoring and planned upgrades
  • SSO/LDAP setup
  • Advanced compliance support

Enterprise

Custom

Regulated collaboration environments requiring custom hosting boundaries, retention, HA, migration, or support terms.

  • Custom user count and sizing
  • Agreed-region, dedicated, or customer-cloud deployment
  • Custom domain and TLS
  • Custom backup and retention policy
  • Monitoring and planned upgrades
  • SSO/LDAP setup
  • Advanced compliance support
Talk to a senior engineer

Need a clearer path for Managed Mattermost?

We'll help you understand fit, scope, pricing, and the fastest practical next step for your team.

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