What we deliver
The work is broken into visible capabilities, acceptance points, and handoff artifacts.
What changes
SaaS platform strategy
Decision support for teams building, buying, or simplifying a SaaS platform.
What we evaluate:
- Tenancy model — customer isolation, shared services, data boundaries, and operational blast radius
- Reliability targets — availability expectations, incident patterns, recovery objectives, and support ownership
- Compliance expectations — evidence needed for customer security reviews, SOC 2 or ISO 27001 preparation, and audit trails
- Cost drivers — cloud spend, tenant economics, environment sprawl, and commitment decisions
- Build vs. buy trade-offs — managed services, platform components, and internal ownership boundaries
What changes
Internal platform foundations
Define foundations that product teams can use without creating a platform nobody owns.
Strategic guidance:
- Platform scope, service boundaries, and golden-path candidates
- Infrastructure as code, GitOps, CI/CD, and environment promotion model
- Developer experience and self-service needs
- Ownership, support model, and escalation paths
- Technical debt that blocks reliability, security, or delivery speed
Assessment step
Commerce platform review
Review platform and delivery risks that affect revenue confidence.
Review scope:
| Area | What we review |
|---|---|
| Hosting and operations | ownership, upgrade path, dependencies, and incident response |
| Reliability | checkout, search, inventory, payment, and integration failure modes |
| Security | access, secrets, customer data exposure, and compliance expectations |
| Delivery | release process, rollback, test evidence, and third-party integration changes |
| Cost | infrastructure waste, seasonal capacity, and scaling trade-offs |
Deliverables:
- decision brief with risks, options, and trade-offs
- prioritized roadmap for remediation or implementation
- recommendations linked to owner, impact, and evidence
- next-step scope for audits, GitOps, Kubernetes migration, or managed support