Getting started with Assistance docs

Getting started with Assistance docs

Assistance docs help technical buyers, operators, and delivery teams understand what Assistance can operate, what the customer still owns, and how to request changes safely. Assistance is presented from a Bulgaria/EU origin through the assistance.bg domain family, but each hosting, data-location, compliance, support, and availability claim must be tied to the specific service agreement and deployment model.

Choose your starting path#

What Assistance offers#

Assistance provides scoped consulting, implementation, and managed-operations support across infrastructure, delivery, security, AI operations, local development, and documentation workflows. Typical engagements include:

• managed databases, search, metrics, Git platforms, artifact repositories, DNS, and TLS add-ons;
• managed self-hosted runners and CI/CD reliability work;
• DevOps, SRE, DevSecOps, release-readiness, and incident-response support;
• evidence collection and compliance-readiness support for customer-led reviews;
• local-development and test-environment parity improvements.

Each page should make the operating boundary visible: what Assistance operates, what your team owns, what evidence exists, and which claims require a signed statement of work.

What to prepare before contacting Assistance#

For faster assessment, collect:

1. the service or workflow you want Assistance to operate or review;
2. current environment, cloud/provider accounts, repositories, domains, and owners;
3. data sensitivity, regional requirements, support expectations, and known compliance drivers;
4. recent incidents, pain points, deadlines, and production risks;
5. logs, diagrams, runbooks, or screenshots that explain the current state.

Claim boundaries#

Do not infer broad guarantees from this docs site. Availability targets, response times, EU data residency, provider ownership, regulated compliance, legal attestations, and 24/7 coverage are valid only when the specific engagement scope and supporting evidence say so.

Next step#

Start with the service-family guide closest to your need, then open an onboarding or support request with the details above.