Communication Channels
Stay connected with your team
All plans include multiple communication channels to keep you informed and connected with your dedicated team.
Communication channels#
| Channel | Description | All Plans |
|---|---|---|
| Slack support | Direct messaging with your team | Yes |
| Weekly video meetings | Regular sync calls | Yes |
| Monthly reports | Status updates and metrics | Yes |
| Kanban board access | Task visibility | Yes |
Slack support#
A dedicated Slack channel for your organization:
- Direct access to your assigned team
- Quick questions and clarifications
- Real-time updates on ongoing work
- File and screenshot sharing
- Integration with alerts (M plan)
Response expectations:
- XS/S plans: Business hours response
- M plan: Priority response, 24/7 monitoring
Weekly video meetings#
Regular synchronization with your team:
- Progress review
- Upcoming work planning
- Blocker discussion
- Architecture decisions
- Demo of completed work
Meeting format:
- 30-60 minutes weekly
- Screen sharing for technical discussions
- Recorded for reference (optional)
- Action items tracked
Monthly reports#
Comprehensive status reports delivered each month:
Report contents:
- Work completed summary
- Metrics and KPIs
- Infrastructure health overview
- Cost analysis
- Upcoming recommendations
- Risk assessment
Report format:
- PDF document
- Executive summary
- Technical details
- Charts and visualizations
Kanban board access#
Full visibility into all work:
- Real-time task status
- Priority visibility
- Assignment tracking
- Progress monitoring
- Comment threads
- Attachment access
Tools we use:
- Jira
- Linear
- GitHub Projects
- GitLab Boards
Support hours#
| Plan | Support Hours | Response Time |
|---|---|---|
| XS | 8×5 (business hours) | Same business day |
| S | 8×5 (priority) | < 4 hours |
| M | 24/7 | < 10 minutes (critical) |
Available in#
- XS Plan — Full communication suite
- S Plan — Priority support channels
- M Plan — 24/7 communication with SLA