Clarify first
- Target systems, environments, service criticality, existing ownership, and current pain points.
- Urgency, stakeholder expectations, required cadence, and whether this is advisory, delivery, or operations work.
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Retainers & Incident Response
SRE as a Service pricing
100 € per hour with a 40-hour minimum. Embedded SRE expertise for on-call design, incident response, and proactive hardening. Packaged hourly with a monthly minimum.
Commercial fit
Use these details to decide whether this pricing model matches your current buying motion before opening a quote discussion.
Commercial model
Retainers & Incident Response
Starting point
€100/hr
Minimum or boundary
40 hr/mo minimum
Scope and minimums
Use this page to confirm the commercial model before opening a detailed quote discussion.
- 40 hour minimum engagement
- 4.000 €/mo planned retainer baseline
- Best for backlogs, incidents, hardening work, and embedded delivery support
Commercial scoping
What to clarify before requesting a quote
Use the pricing model as a starting point, then confirm the operating boundary before committing to cadence or scope.
Scope boundaries
- What is included in the recurring or hourly service, what remains with your team, and what requires a separate project.
- Support hours, communication channels, access responsibilities, and escalation expectations.
Useful inputs
- Current architecture, backlog, incidents, monitoring signals, cost data, and release process context.
- Known constraints around security, compliance, vendors, procurement, and delivery timelines.
Next decisions
- Pick the right tier, retainer, or engagement block after the operating model is clear.
- Confirm owners, cadence, first milestones, and the quote assumptions before kickoff.
Buying path
The price is only useful once the operating boundary is clear. These are the next decisions we make together.
- Step 1
Confirm the target systems, urgency, ownership boundary, and buyer timeline.
- Step 2
Choose whether the work is hourly, monthly, fixed-project, on-request, or part of a package.
- Step 3
Turn the commercial model into a short scope with assumptions, cadence, deliverables, and exclusions.
Pricing
Flexible scopes available. if you need custom terms or bundled service pricing.
Hourly rate
€100/hr
Minimum engagement: 40 hours (4.000 €/mo retainer)
Embedded SRE expertise for on-call design, incident response, and proactive hardening. Packaged hourly with a monthly minimum.
Related pricing
Other retainers & incident response options that may be a better fit.
Compare this with the full pricing catalog
Review adjacent services, add-ons, and audit options before choosing a scope.