Choose the right Assistance service

Use this catalog to match your business need to a retained service, fixed-scope project, audit, modernization path, managed operation, or emergency response engagement.

Each service is described by the buyer problem, expected outcome, typical deliverables, and the best next step.

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Service playbook

From problem to operating evidence

Main content is structured like a case study: context first, scoped work next, then the operating changes and evidence a team can use after handoff.

Service briefQuick selection guideCatalog by operating outcomeSupport coverage comparisonArchitecture review, modernization, or managed operation?

This catalog is for buyers and operators who need to understand what Assistance offers before choosing a specific service page. It groups the portfolio by the outcome you are trying to buy: delivery capacity, reliability, security, cloud foundations, Kubernetes, AI and data operations, architecture review, modernization, managed operations, or incident response.

Case-study lens

Scoped

Problem, responsibility, and handoff boundaries before implementation.

Evidence

Dashboards, runbooks, reviews, and operating records over borrowed logos.

Outcomes

Conservative summaries focused on observable operational improvement.

EvidenceSection 01

Quick selection guide

Runbooks, dashboards, reviews, and handoff material make the work auditable.

Buyer need	Start with	Why
More platform capacity without hiring	DevOps as a Service	Retained engineering capacity for CI/CD, IaC, environments, runners, and release operations
Fewer incidents and clearer production ownership	SRE as a Service	Reliability work across observability, runbooks, incident process, and service ownership
Security remediation inside delivery work	DevSecOps as a Service	Ongoing implementation of pipeline, cloud, Kubernetes, secrets, and evidence controls
A production-ready AI workflow	AI as a Service	RAG, assistants, agent systems, evaluations, model operations, and governed rollout
A governed data foundation	Data as a Service	Pipelines, warehouses, freshness monitoring, retrieval foundations, and operating handoff
A cloud foundation or migration	Cloud Infrastructure	Landing zones, networking, IAM, IaC, migration planning, resilience, and cost visibility
Ongoing cloud operations	Cloud Management	Day-2 provider operations, account governance, cost review, access hygiene, and cloud health reporting
A Kubernetes platform	Managed Kubernetes	Cluster design, GitOps, observability, security, upgrades, and operating ownership
Existing cluster support	Kubernetes Support	Standard or Premium coverage for cluster reviews, upgrades, monitoring, troubleshooting, and incidents
A pre-budget evidence review	Infrastructure Audit	Broad current-state assessment and prioritized roadmap before implementation spend
A focused security assessment	Security Audit	Risk-ranked findings and remediation guidance for cloud, Kubernetes, application, and delivery security
A pipeline bottleneck review	CI/CD Audit	Evidence-based review of pipeline speed, reliability, runner cost, release risk, and supply chain controls
Cloud spend needs ownership	FinOps or Cost Optimization	Savings opportunities, tagging, showback, commitment review, and governance routines
Production is actively failing	Emergency Response	Triage, stabilization, communications support, RCA, and remediation plan

OutcomeSection 02

Catalog by operating outcome

The result is described as an operating change the team can observe, review, and sustain.

What changes

Delivery and platform engineering

Service	Best for	Outcomes	Typical deliverables
DevOps as a Service	Teams that need continuous platform capacity	Faster releases, less environment friction, repeatable infrastructure	Pipeline changes, IaC, runner updates, environment inventory, runbooks, monthly review
CI/CD Audit	Teams unsure why delivery is slow or risky	Clear pipeline bottleneck and risk map	Pipeline report, timing baseline, supply-chain findings, prioritized improvement plan
Managed Runners	Teams with unreliable or expensive build capacity	Predictable CI execution and controlled runner operations	Runner design, autoscaling or capacity plan, access rules, monitoring, runbook
GitOps	Teams moving to declarative delivery	Reviewable deployments and clearer ownership	Repository model, Argo CD or Flux setup, promotion workflow, rollback notes

Engagement option

Reliability and managed operations

Service	Best for	Outcomes	Typical deliverables
SRE as a Service	Production teams with incidents or unclear service ownership	Better signals, runbooks, incident rhythm, and reliability backlog	Alert review, dashboards, runbooks, incident templates, SLO candidates, monthly reliability review
Cloud Account Management	Teams needing monthly cloud hygiene	Account governance, IAM hygiene, cost review, and operating reporting	Account inventory, access review, cost report, baseline controls, operations notes
Managed Kubernetes	Teams needing a Kubernetes platform with operational ownership	A cluster platform your team can safely use and operate	Cluster configuration, GitOps, observability, security baseline, upgrade plan, runbooks
Kubernetes Support	Teams with existing clusters that need coverage	Healthier clusters, safer upgrades, clearer escalation, and recurring operating evidence	Support plan, cluster inventory, monitoring and alert notes, runbooks, review summaries
Disaster Recovery Planning	Teams needing recovery readiness before an outage	Known RTO/RPO assumptions, backup and restore evidence, failover plan	DR plan, dependency map, restore checklist, test report, remediation backlog

What changes

Security and compliance engineering

Service	Best for	Outcomes	Typical deliverables
DevSecOps as a Service	Teams needing ongoing security implementation capacity	Security controls implemented where software is built and deployed	Pipeline checks, secret handling improvements, cloud/Kubernetes controls, evidence notes
Security Audit	Buyers needing an independent risk view	Risk-ranked findings and remediation plan	Executive summary, technical findings, severity ranking, evidence, remediation roadmap
Security & Compliance	Teams preparing security programs or evidence collection	Better security architecture and compliance readiness	Control plan, evidence workflow, vulnerability management process, access improvements

What changes

Cloud, Kubernetes, and modernization

Service	Best for	Outcomes	Typical deliverables
Cloud Infrastructure	Teams building or rebuilding cloud foundations	Governed accounts, networks, IaC, resilience, and cost visibility	Target architecture, landing zone, IaC, migration plan, handoff documentation
Cloud Management	Teams operating across AWS, Azure, GCP, Oracle, or multi-cloud	Cloud governance, cost visibility, access hygiene, and day-2 operational support	Cloud inventory, operations report, IAM notes, cost recommendations, runbooks, backlog
Cloud Migration	Teams moving workloads between environments or providers	Safer cutover with dependency, validation, and rollback planning	Workload inventory, migration waves, data plan, cutover checklist, rollback notes
Kubernetes Migration	Teams moving workloads onto Kubernetes	Phased migration with operating model and rollout evidence	Readiness assessment, manifests or Helm charts, GitOps, test rollout, handoff
AWS Graviton Migration	AWS teams seeking cost/performance modernization	Validated workload compatibility and measured savings path	Compatibility assessment, test plan, rollout plan, performance notes, savings validation
VMware Migration	Teams reducing dependence on VMware estates	Practical target-state and migration sequence	Inventory, target architecture, migration plan, risk register, cutover backlog

What changes

AI and data platforms

Service	Best for	Outcomes	Typical deliverables
AI as a Service	Teams moving AI from prototype to production	Governed AI workflows with evaluation and operations	Use-case plan, RAG or assistant implementation, evals, model gateway, runbooks
Generative AI Engineering	Teams building LLM-backed product features	Implemented features with deployment and quality controls	Feature architecture, prompts, retrieval flow, tests, deployment notes
AI Agent Infrastructure	Teams running agent systems	Agent runtime, tool access, observability, and guardrails	Runtime design, environment, access policy, logs, traces, runbooks
Agent Orchestration	Teams coordinating multi-agent workflows	Controlled workflow execution and operational visibility	Orchestration design, workflow definitions, escalation paths, monitoring
Agent Observability	Teams needing to inspect AI behavior	Traceable prompts, tool calls, latency, cost, and failures	Dashboards, trace capture, alert rules, review workflow
Data as a Service	Teams needing data foundations for analytics or AI	Governed pipelines, storage, freshness, and ownership	Pipeline setup, warehouse or lake design, checks, dashboards, runbooks

What changes

Product, SaaS, and specialist offers

Service	Best for	Outcomes	Typical deliverables
Technology Consulting	Leaders making build, buy, migrate, or simplify decisions	Decision-ready options and an implementation path	Decision brief, trade-off map, roadmap, next-step scope
Solution for SaaS	SaaS teams improving platform foundations	Better tenancy, deployment, reliability, and evidence posture	Architecture review, platform plan, delivery roadmap
Solution for PaaS	Teams building or operating platform services	Clear platform scope and operating model	Platform architecture, service boundaries, automation plan
AWS Marketplace Onboarding	Vendors packaging products for AWS Marketplace	Technical provisioning and deployment path	Marketplace integration plan, provisioning flow, metering notes, deployment automation

OutcomeSection 03

Support coverage comparison

Expected changes are framed as practical operating improvements, not unsupported guarantees.

Support path	Typical coverage	Best fit
Cloud Management	Plan-aligned cloud operations, governance reviews, access hygiene, incident coordination, and monthly or quarterly reporting	Teams with active cloud estates that need ongoing accountability
Kubernetes Support	Standard 8x5 or Premium 24/7 cluster support, recurring reviews, upgrade planning, troubleshooting, and operational handoff	Teams with existing clusters that need experienced operators
Managed Runners	Runner capacity, reliability, autoscaling, access rules, and monitoring	Teams whose CI capacity is unreliable, slow, or expensive
Security & Compliance	Control mapping, evidence workflow, vulnerability triage, and remediation planning	Teams preparing for customer security reviews or formal audit readiness
Disaster Recovery Planning	RTO/RPO design, backup validation, restore testing, failover runbooks, and evidence packets	Teams that need recovery proof before an outage
FinOps	Budgeting, allocation, showback or chargeback, owner-mapped findings, and remediation cadence	Teams that need cloud spend accountability beyond one-time savings

EvidenceSection 04

Architecture review, modernization, or managed operation?

Runbooks, dashboards, reviews, and handoff material make the work auditable.

Choose this path	When	First page
Architecture review	The right fix is unclear, leadership needs evidence, or the environment has grown without a map	Infrastructure Audit
Modernization project	The target is clear: migrate cloud, adopt Kubernetes, implement GitOps, reduce cost, or change platforms	Cloud Infrastructure
Managed operation	The team needs month-after-month ownership, support, reviews, and incremental improvements	DevOps as a Service or SRE as a Service
Emergency response	The system is down, customer impact is active, or a high-risk incident is unfolding	Emergency Response

Operating modelSection 05

What to expect after choosing a service

Responsibilities, response paths, and technical changes are made explicit before work starts.

Most engagements follow the same buyer path: fit call, discovery checklist, access and evidence review, scope proposal, kickoff, delivery, handoff, and review. See the discovery-to-delivery journey for the detailed process and the engagement models page for commercial fit.

If you are still unsure which route fits, start with a service assessment. We will map the need to an audit, project, retainer, managed operation, or emergency response path. Book a service assessment →

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